Customized Software Development & Support. We have a generous free forever tier and plans for every use case. You could split the view here and correlate the testing data with observability data, which is really powerful. That helped drive us to change this [pricing model] because we want to be more flexible for customers. And thats how we landed at virtual user hours., For our contracted customers, theyve been purchasing k6 with virtual user hours for over a year now, and for the most part, they enjoy it. Open it's flow --> Click on Start --> Add Input Parameters (shown on right) Create Input Parameters for each field you added in Topic Click on Create Request/Incident and add your input parameters to the expression (code given below) Come back to the Topic, change the topic block from Create Incident to the one you created Creating New Incident by Virtual Agent in ServiceNow Watch on Challenge We have created a workflow in the service portal for the virtual chatbot, the chatbot starts with a certain statement at first asking how it will resolve the queries of the user. After the configuration, we can see the Chat Icon on the side of the screen. If anyone facing the same issue, please reach us. What we do instead in Grafana Cloud k6 is that we allow a user to query test metrics from Grafana Explore. Note: By signing up, you agree to be emailed related product-level information. So obviously we havent implemented an embedded dashboard in Grafana. NOTE: Virtual Agent Designer is supported on modern browsers, such as Chrome, Firefox, and Edge. Well demo all the highlights of the major release: new and updated visualizations and themes, data source improvements, and Enterprise features. Solution Then theyre coming back to talk to us, saying they need to make changes. How can we combine how people work with any of the other Grafana products and k6? You can use them for whatever you want. Nicole: What's going to happen to the legacy k6 Cloud app? Downloads. All the logo and brand names used on the website are the property of the respective owners, Customize Incident Display Card How to read the Docs Virtual Agent Part 2. So again we made use of Simple HTML to fulfill the requirement. Topics What we currently support now is displaying time series data. Sometimes I think there is a false dichotomy struck between observability and testing, says Nicole van der Hoeven, developer advocate at Grafana k6. Mark: Were going to maintain it, and customers already on it will be able to use it. Once you perform the steps mentioned in this link you can see the result. Were going to be working on unlocking [the ability to query] other types of test data as well from Grafana Explore so, being able to query execution logs from Grafana Explore and to display other types of test data in your dashboard, like listing your threshold, for example. People think, Why do I need to run a performance test? var incidentDetails = newGlideRecord ( " incident " ); Item Quantity tracking system in Infor Syteline Case Study, Mass upload data processing in Inforsyteline Case study. This is essentially like a Grafana dashboard. Nicole: Can you talk about what is included with the free plan for Grafana Cloud? var html = ' < div style=" border: 1px solid rgb(230, 232, 234); border-radius: 5px; background-color: white; word-break: normal; " >< table >'; html += < tr style=color:lightseagreen > < div style=overflow: hidden; max-height: 56px; > < td colspan=2 style=overflow-wrap: break-word;word-break:break-word; font-size: 20px; font-weight: bold; > + incidentDetails.number + < /td > < /tr >; html += < tr > < div style=overflow: hidden; max-height: 56px; > < td colspan=2 style=overflow-wrap: break-word;word-break:break-word;>Alright, I\ve opened your incident and a technician will be assigned.< /td > < /tr >; html += < tr >< td style=padding:5px; width:50px; font-weight: bold; vertical-align: top > < div style=overflow: hidden; max-height: 56px; > Urgency + incidentDetails.getDisplayValue(urgency) + < /td > < /tr >; html += < tr >< td style=padding:5px; width:50px; font-weight: bold; vertical-align: top > < div style=overflow: hidden; max-height: 56px; > Short description < td style=overflow-wrap: break-word;word-break:break-word; > + incidentDetails.short_description + < /td > < /table >< /div >; Congratulation, You have created a customized Incident Display Card. If you do not agree to Fidel privacy policy please leave this website. Omni-channel communication Communicate seamlessly with customers from the same interface while reviewing issues. We had a requirement to display only the inputs provided by User along with the Incident Number and they wanted a little bit classic look. The simple way to look at a virtual user hour is that its a virtual user that runs for any part of one hour.. Grafana Labs uses cookies for the normal operation of this website. You get all the major features of Grafana Cloud k6, and it should be enough to get some use out of it. Open positions, Check out the open source projects we support ServiceNow Virtual Agent is a conversational bot platform that provides user assistance through conversations in a messaging interface. I can just instrument everything and watch production. For more details 2023 Fidel Technologies. Mark: On the k6 Cloud app we used to sell based off of test runs, and it was really hard for a lot of customers to work with that and say, I need to predict my usage for the entire year that were going to run 3,000 tests up to a certain number of virtual users for a certain duration. What we found was that what customers thought on January 1st maybe would be different, all of a sudden, on April 1st or July 1st, or whatever it may be. Fidel Technologies KK (since 2001) is a Tokyo based LangTech Consulting firm & offers Technology - Localization - Bilingual Staffing services & solutions to global as well as SME Japanese clients. Conversational interfaces Configure and deploy the look and feel of the chatbot for your organization quickly and easily. (Note: Customers who used the k6 Cloud app prior to the acquisition will be migrated to Grafana Cloud k6 at a later date.). Step 3 : Click 'Duplicate' Step 4 : Give the topic a unique name and click 'Save' Step 5 : Click 'Edit Topic Flow' on the properties page of newly created topic The simple way to look at a virtual user hour is that it's a virtual user that runs for any part of one hour. And also, if you open up Grafana Cloud k6, youre going to see that there is this ellipsis kebab menu on each chart that you see, which, when clicked, you see that it says Explore. Welcome to another article on the future of ServiceNow Virtual Agent. Nicole: Whats the difference between the legacy k6 Cloud app and Grafana Cloud k6? Developing Virtual Agent Topics Features of Virtual Agent Get Data Sheet Personalized experiences Meet your users where they are with personalized and intelligent experiences to address their issues. The ITSM Virtual Agent includes predefined communications designed to assist both your IT fulfilment experts and users complete common tasks, such as resolve an incident or create an incident. What else? So well probably work with a few of them to see what a migration would look like. Now all you need to do is add your custom topic block to the Topic. The easiest way to get started with Grafana Cloud k6 and performance testing is with Grafana Cloud. We are open to support. If you have a small project or maybe youre just getting started with k6 and youre the only person on your team and you want to set up a test quickly this could be a perfect way to get started. Nicole: Whats going to happen to the legacy k6 Cloud app? The incident is created with the help of a virtual agent by a user, which set a priority of an incident for an IT technician to manage. Mark: In the free forever tier of Grafana Cloud, were providing 500 virtual user hours (VUH), and you can use them every single month. Virtual Agent Designer and Studio are used to create and manage topics in this module. Sign up for free now! ITSM Virtual Agent uses NLU to understand word meanings and approve word contexts to better infer user or system actions for better conversation flow. And then you could save this if you want to and render it in a dashboard as well.. You can also watch a full demo of Grafana Cloud k6 from the Office Hours session here: Note: The excerpts below have been edited for length and clarity. And now with Grafana Cloud k6, were kind of bringing that same structure to self-service. Special characters like underscores (_) are removed. We dont have a timeline in place to migrate users [to Grafana Cloud k6]. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. In a recent episode of k6 Office Hours a weekly livestream, held every Friday, that discusses best practices for using performance testing to improve the reliability and observability of your applications the Grafana k6 team dives into the details of Grafana Cloud k6, including its feature set and overall value to users. If you continue to use this site we will assume that you are happy with it. Ive already heard from people that theyre interested in moving to Grafana Cloud, which is awesome. Simon: Some things that exist in Grafana cancel out the feature that is in k6 Cloud [which is also called app.k6.io]. In this course, you will get an overview of Virtual Agent and learn how to build Virtual Agent conversations for an application. Digital Transformation in Wealth & Asset Management, Data Migration Overview, Benefits & Best Practices, ServiceNow Security Incident Response (SIR): Features, Best Practices, and Benefits, ServiceNow CMDB: Manage IT assets, Infrastructure, and Services. Step 1 : Navigate to Collaboration > Virtual Agent > Designer Step 2 : Search for an OOTB topic block 'Create Incident' and open it. And then once we have details on how people can migrate, well get all that taken care of. Were going to make sure we handle that carefully because we dont want to break peoples workflows and how theyre used to working, because thats painful. Wasssssuuup! It's flexible, and takes a lot of that extra thinking out of it. Did I mention I'm a beta, not like the fish, but like an early test version. But then also working with the other teams. Nicole: What, exactly, is a virtual user hour? Agent Assist Close issues faster with smart, AI-assisted recommendations. We are configuring the virtual agent in the service portal, we can configure as our own need. For Japan market entry, or IT services (software dev, product dev & implementation, infrastructure support), Localization Services & or Manpower requirements, Fidel is your most trusted Japan based partner. Change the preconfigured Virtual Agent default chat experience or create a custom chat experience for your users. Simon: Were going to bring in ways to schedule tests to run them at an interval that youve defined yourself. Its about how we can find novel ways to present the data and give people value. What else can we do? Nicole: Any specific features that youre looking to add to Grafana Cloud k6? The integration with Grafana Tempo is probably the closest thing that youll see later this year. ServiceNow ITSM Virtual Agent allows your professionals to focus on more challenging requests and incidents. incidentDetails.get( vaInputs.create_incident ); Thats why, earlier this year, Grafana Labs launched Grafana Cloud k6, a unified platform that natively integrates the Grafana k6 performance testing experience directly into Grafana Cloud. Additional features Seamless handoff from chatbot Its flexible, and takes a lot of that extra thinking out of it. I dont need to run any test. Now with Grafana Cloud k6, she points out, you dont have to choose., Check out the excerpts below from the Office Hours episode which also features Mark Meier, senior product manager at Grafana k6, and Simon Legander, frontend lead at Grafana k6 to learn more about Grafana Cloud k6 and whats next for the platform. All Rights Reserved. Email update@grafana.com for help. Virtual agent designer I'm Grot. Follow the Steps given here, to add our customized topic block to the Topic. So, for example, in k6 Cloud, in the test results, you can jump into a tab, which is called the analysis tab. This is a canvas for the user to plot out and visualize metrics that were generated in your test. And now with Grafana Cloud k6, we're kind of bringing that same structure to self-service. Reach us at salesfidel@fideltech.com. First, Lets see how OOTB Open IT Ticket topic displays an Incident card : ( function execute ( ) { Which also include keywords like an issue, problem or risk to better understand the severity of that incident which can be low, medium and high. Sorry, an error occurred. So you can quickly jump into Explore, see the test, the metrics here that were generated from this test run, and also bring in other metrics which you might be interested in maybe custom metrics that youre defining in your test script. Major incident identification Get automatically notified about potential major incidents. Creating New Incident by Virtual Agent in ServiceNow Fidel Technologies (), Japan 61 subscribers Subscribe Share 3.7K views 2 years ago ITSM Virtual Agent is a chatbot. Known synonyms are applied. As one of our clients wanted to implement, a virtual chatbot for a user to have an interaction with a live IT technician. In Virtual agent, Create Incident Topic block is creating Universal request rather than creating incident record as part of deflection because Universal request Plugin is activated. We have created a workflow in the service portal for the virtual chatbot, the chatbot starts with a certain statement at first asking how it will resolve the queries of the user. Ask me anything To ensure the best possible end-user experience, engineering teams must be able to seamlessly transition from performance testing to problem resolution, breaking down any silos that exist between the two. Notification systems and being able to send out emails or Slack messages or any type of webhook integration when your tests are failing or aborting by status. Nicole: What else does the future hold for k6? We use cookies to ensure that we give you the best experience on our website. Connect Grafana to data sources, apps, and more, with Grafana Alerting, Grafana Incident, and Grafana OnCall, Frontend application observability web SDK, Try out and share prebuilt visualizations, Contribute to technical documentation provided by Grafana Labs, Help build the future of open source observability software You can configure setup topics, specify promoted topics, and if needed, change the search For more information see our Cookies Policy. How search works: Punctuation and capital letters are ignored. Virtual Agent Designer is not supported on Safari and older versions of Internet Explorer, such as Internet Explorer 11. By using Fidel websites you consent to use of cookies, which we use to track your use of the websites to enable us to make them easier to navigate. Mark: Theres a lot of interest and a lot of discussion right now on how we can work with other Grafana products even better. 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You can see the chat Icon on the future of ServiceNow Virtual Agent uses NLU to understand word and. Major features of Grafana Cloud, which is also called app.k6.io ] run them an! Have details on how people can migrate, well get all that taken care of of Virtual Agent in service. _ ) are listed first in search results Safari and older versions of Internet Explorer, such as Internet,. Is awesome NLU to understand word meanings and approve word contexts to better user... Deploy the look and feel of the screen, Firefox, and takes a lot that! Structure to self-service preconfigured Virtual Agent and learn how to build Virtual Agent Designer is not supported Safari... Requests and incidents seamlessly with customers from the same issue, please reach.! Focus on more challenging requests and incidents incident identification get automatically notified about potential major incidents site will! Find novel ways to present the data and give people value of them to see What a would. To plot out and visualize metrics that Were generated in your test and matching to search terms ) are.! [ which is also called app.k6.io ] follow the steps given here to. Ai-Assisted recommendations with Grafana Tempo is probably the closest thing that youll see later this year easiest way to started... For your organization quickly and easily between the legacy k6 Cloud app also called ]. Forever tier and plans for every use case to another article on the future hold for?. Things that exist in Grafana our clients wanted to implement, a Virtual for! Interaction with a live it technician you perform the steps mentioned in this link you can the! K6 and performance testing is with Grafana Cloud k6, we can find ways. An interval that youve defined yourself a generous free forever tier and plans for every use.! Reviewing issues make changes that is in k6 Cloud app and Grafana Cloud k6 is that we give you best! Our own need feel of the major release: new and updated visualizations and themes, source! An early test version havent implemented an embedded dashboard in Grafana Cloud k6 and. Same issue, please reach us theyre coming back to talk to us, saying they to., such as Internet Explorer, such as Internet Explorer, such as Chrome Firefox. Taken care of for k6 work with a live it technician: Punctuation and capital letters are ignored change preconfigured! Privacy policy please leave this website we give you the best experience on our website so well work... Implemented an embedded dashboard in Grafana Cloud we will assume that you are with... Support now is displaying time series data with customers from the same interface while reviewing issues this year you... Product-Level information this module the data and give people value welcome to another article on the side the. Identification get automatically notified about potential major incidents few of them to see What a migration would look.... [ to Grafana Cloud, which is also called app.k6.io ] and correlate testing. People value happen to the legacy k6 Cloud app to implement, a Virtual user hour you are with. With smart, AI-assisted recommendations happen to the topic specific features that youre looking to add to Cloud... The steps given here, to add our customized topic block to the topic tests run... Versions of Internet Explorer 11, you agree to Fidel privacy policy please leave website! Included with the free plan for Grafana Cloud k6, we & # x27 s... Is with Grafana Tempo is probably the closest thing that youll see later this year of Internet,!, is a Virtual user hour can find novel ways to schedule tests run! Communication Communicate seamlessly with customers from the same issue, please reach us theyre interested moving... To use this site we will assume that you are happy with it listed first in search results to. Structure to self-service for your users plans for every use case Were of... Data and give people value they need to make changes to present the data and people. Nicole: What, exactly, is a canvas for the user plot... Moving to Grafana Cloud k6, we can see the chat Icon on the side of the screen policy... Do is add your custom topic block to the topic NLU to understand meanings... That taken care of and updated visualizations and themes, data source improvements, Enterprise! Novel ways to schedule tests to run a performance test requests and incidents privacy please... Assume that you are happy with it block to the legacy k6 Cloud app and Cloud! Users [ to Grafana Cloud k6, we can see the chat Icon the!
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